I have heard outside foreigners (not our teachers) very frustrated with the system. Usually when they deliver, they call and need to navigate to deliver so some Chinese support is needed. Good news is there are ways to do things well.
Sending things right
Inside China they have often one-day shipping, and most of our teachers just use the M.E.F. Rep’s office or the kindergarten and have packages sent there. We will get into Taobao and how some teachers love the online shopping. Teachers will use the contact phone number there so the shipping company will contact the school and make sure the packages arrive.
Labeling international packages with also the Chinese address (copy/paste/print/add to the package) and remembering to leave a name and phone number of a Chinese person there, seems to make for smooth deliveries.
Online shopping is easy, and huge in China and many teachers enjoy using English friendly sites. It is just a matter of using the system correctly in order to avoid many